Privacy Policy

Our Promise

My Sister’s House is committed to respecting your privacy and ensuring the personal information you have entrusted to us is processed in according with General Data Protection Regulation (GDPR) (EU) 2016/679 and the Privacy & Electronic Communication regulation 2003.

Why we collect your personal information

We collect personal information:

• To provide you with services in response to your needs.

• To help us plan and manage our services, to determine the way in which they are delivered.

• To keep you informed about our work. Please see more details in Marketing Permissions.

• To fundraise more efficiently, for example letting you know about fundraising events or to process your donations and claim Gift Aid. Please see more details in the Fundraising section.

How we collect personal information

We collect personal information directly from you, or if you have been referred to our services by another agency and they have a lawful basis for which they can process your personal information. We also collect personal information when you visit our website, fundraise for us or sign up to volunteer with My Sisters’ House.

In addition, we may use the Royal Mail’s postcode finder to check the accuracy of the address we hold, and we may collect information made available publicly by the Charity Commission, Companies House or information that has been published in newspapers and articles. Please read more about how we use this information in the Fundraising section.

The personal information we collect

• Personal identifiers such as your title, name, date of birth

• Contact details including postal address, post code, email and telephone number

• Any other personal identifiers and special categories of personal information will be collected as required specifically by the services you need access to.

Special categories of personal data

GDPR recognises some information as special categories of personal data. This includes but is not limited to, information which reveals your religious beliefs, health issues, race or ethnic origin.

My Sisters’ House will always treat any special categories of personal data we process with the greatest care and process the information in accordance with GDPR.

Marketing permissions

We love sharing news about how your support is changing the lives of the women and girls in Coastal West Sussex. This includes sending you information about our work, news, appeals, campaigns, events and information on volunteering.

Email Marketing: we will ask for your permission to contact you by email for marketing purposes.

My Sisters’ House is committed to respecting your choice to receive marketing communication. You can update your permission and contact preferences at any time, with details of how to unsubscribe from our mailings listed on all our communications, or by contacting us using the details listed above. This won’t affect you access to any of our services.

Fundrasing

My Sisters’ House delivers a range of services to support all women and girls are valued and treated as equals.

Fundraising enables us to reach more women, to provide a better service to those we already work with and to provide the services and support that our local communities need. We rely on the support of individuals, organisations and businesses who fundraise and donate to My Sisters’ House to help us continue our work and achieve our mission,

To help us plan and deliver our fundraising activity, we may review information made available publicly by the Charity Commission, Companies House, open data sources such as 360 Giving, social media and information that has been published in newspapers and articles.

Website

Our website may contain links to third party websites. This policy only applies to our website only, so if you follow a link to a third party website, please make sure you read the privacy policy on that website.

Cookies are small text files that websites place on the computers and mobile devices of people who visit those websites to collect basic information. Information collected by cookies and web beacons is not personally identifiable.

We do use necessary cookies to help make the website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

We also use marketing cookies that enable you to share content from our website to your own networks via AddThis. Find out more about these cookies and how they are used on the AddThis privacy site.

We also use third party add-ons to our site such as:

Google Analytics - Google Analytics uses cookies to help us analyse how our visitors use the site. The cookies collect information in an anonymous form, including things such as the number of visitors to the site, where visitors have come to the site from, and the pages they visited. This information helps us better understand our audience and improve the services we offer. You can find out more about how these cookies are used on the Google privacy site

Who we share your information with

My Sisters’ House provides a range of community based activities. We provide a package of services designed to meet women’s needs, and are supported by a range of funding streams, which includes donations from individuals, businesses, grants and contracts from charitable organisations and public sector bodies. This funding enables us to offer a holistic package of services to meet women’s needs.

We will only share personal information which is either consented to, or necessary by law. We are committed to ensure that all of services, centres and partners have adequate levels of data protection safeguards when processing your personal information.

We monitor information security compliance and have written contracts which obligate our partners or third party providers to process your personal information only on our instructions and in accordance with applicable data protection and privacy laws.

How long we keep your data

My Sisters’ House will only keep your personal information for as long as it is required and in accordance with statutory requirements.

The General Data Protection Regulation (GDPR) gives you the right:

• To request in writing and securely obtain copies of the personal information My Sisters’ House holds about you.

• To correct or update your personal information processed by My Sisters’ House.

• To request My Sisters’ House to stop using your personal information for marketing purpose or for any other propose where there is no legal requirement for continued processing or necessary by law. We are committed to ensure that all of services, centres and partners have adequate levels of data protection safeguards when processing your personal information.

Reporting concerns or compliments

Please contact us if you wish to raise a concern about My Sisters’ House handling of your personal information or compliment what you think we have done well.

You also have the right to lodge a complaint with the Information Commissioner’s Office about how we manage your data and in accordance with statutory requirements.

Changes to this privacy notice

My Sisters’ House will review this privacy notice regularly and may update it at any time for example, in the event of changes in law or how we operate. Please do check our website from time to time. If there are any significant changes in the way we process your personal information, we will provide a prominent notice on our website or send you a notification.

If you’d like to learn more about our Privacy Notice or would like to get further clarification, please contact us.

Address: 108b/c London Road, Bognor Regis, West Sussex, PO21 1BD
Phone Number: 01243 697800
Email: office@mysistershouse.info

last updated: 16/02/2022